Description of Health Service Encounter

(Author: Brent Jones – April 20^th, 2005)

Acute care hospital admission (7.1.3) Storyboard: CVA (7.1)

Cyril Lambert recently suffered a stroke and was admitted to hospital. He has recovered to the point where he can be discharged home. On leaving the hospital, Cyril attends the local Community Care Access Centre (CCAC) to be assessed for home care services.

The CCAC case manager meets with Cyril and reviews his recent health events with him. She accesses his records and is able to see the details of his recent hospitalization. She reviews the medical, nursing, social worker, pharmacy, respiratory therapy, speech therapy, physiotherapy and occupational therapy notes and/or discharge su mmaries. The case manager does her own assessment of Cyril and, together, they formulate a plan of service. She makes a record of her findings and plan in the CCAC information system and arranges for the appropriate services to be delivered at Cyril’s home.

Assumptions

·All provinces and territories have a CCAC equivalent

Tables

Record of Encounter

Plan of Service

Health Service

This health service follows upon the acute care hospital admission (see 7.1.2) and describes all the health service events taken during the patient’s visit to the local Community Care Access Centre (CCAC), of the jurisdiction where the patient lives, to obtain home care services.

The patient also obtained other health services encounters for a chronic obstructive pulmonary disease (COPD – see 1.1.1); at this period, a health service encounter took place in another jurisdiction.

Each health service event takes place during a same period of time (e.g. without cut of time), in presence or not of involved client; the health service events can be grouped in a health service encounter.

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